Privacy Policy

Healing from the Hill (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our forms, make a purchase, or interact with us online.

By using our website, submitting information, or purchasing our products, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, mailing/shipping address.
Order Information: Items purchased, payment details processed through PayPal (we do not store your credit card or payment information).
Story Submissions / Custom Requests: Personal text submissions, stories, or other information you choose to share to personalize your order.
Device & Usage Information: Information collected automatically through cookies, Meta Pixel, and similar technologies (e.g., IP address, browser type, pages visited, time spent).

If you upload or share images or files via our forms, those may also be collected and stored for the purpose of fulfilling your request.

How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Personalize your products and communications
Respond to your messages or questions
Improve our website, offerings, and advertising
Send updates, confirmations, and relevant marketing (if you’ve opted in)
Comply with legal obligations

How We Share Your Information

We do not sell or rent your personal information. We may share information only with:

Service Providers who help us operate our business (e.g., PayPal for payments, Jotform for submissions, Meta for advertising insights).
Legal Authorities if required by law, to comply with legal processes, or to protect our rights.

These providers have their own privacy practices and may collect or process information on our behalf.

Cookies & Tracking

We use cookies, Meta Pixel, and similar technologies to understand how visitors use our site, measure ad performance, and improve the user experience. You can control cookie preferences through your browser settings.

Data Storage & Security

Your personal information is stored securely and only retained as long as necessary to fulfill the purposes described in this policy. We take reasonable precautions to protect your data from unauthorized access, disclosure, or misuse.

Your Rights

You may:

Request access to the personal information we hold about you
Request corrections or updates to your information
Request deletion of your personal data (unless we’re required to keep it for legal reasons)
Opt out of marketing communications at any time by contacting us

To exercise these rights, email healingfromthehill@gmail.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies when you leave our site.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our site after updates constitutes acceptance of the revised policy.